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The 9 Hidden Disciplines of Creatives Who Score Big Clients Who Actually Pay

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When I was studying in NYC, I heard of Bennett Peji. He was all the way out in San Diego. He had a design firm in La Jolla where seagulls shit on your car, parking is impossible to find, and guys in their 30's still play flippy-cup. But on the other hand, women come to lunch wearing sandy bikinis and the telecom boom was just taking off.

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Everyone was there. Qualcomm, Verizon, Nokia, Motorola, and even Jabra. I know this because I moved out to San Diego right about then.

I met Bennett at an AIGA conference. I networked the hell out of that event. What I found was that 98% of the designers there were starving. The other two, including Bennett and just a few others were doing well. Their clients were the well funded big telecom and biotech clients in San Diego. I asked the 2% how they got their clients. Nobody said a word. Bastards.

Since then, I've been asking my most successful friends how they got their big clients. These are the 9 hidden disciplines of creatives who score big clients (who actually pay).

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9. They Take Names
There is no way a million banner ads, billions of brochures or trillions of #FFs can even compare with the rapport and trust built by one hand shake. When you meet another human, whoever they are, add them to your contact list. Add them to your contact list using their profession, city, and venue. If I start typing "Starbucks" in the TO field of my Gmail, hundreds of people come up. Honestly, You'll forget their name. You'll never forget what they do or where you met.

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8. They Make Contact
Immediately drop them an email. Do the reverse of the above. They will forget your name. They will forget what you look like. But they will not forget where they met you or what you talked about. Put that data in the subject line of your "touch-base."

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7. They Touch-Base
Back when I started my research on the habits of the most successful designers and writers and basically anyone who has clients, it was a Rollodex. Yes, people were still using Rollodexi just one decade ago. They had some fancy filing system where they would know who to touch base with every day. Today, there's Google Calendar. Use it.  

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6. They Touch-Base Early
I was creative director in a couple of ad agencies. The most successful AEs and principals always got into the office and placed touch-base phone calls right around 6 am local time. It wasn't until much later that I found out why. Their prospects weren't used to email yet. Their prospects were in their 50's. Their prospects enjoyed phone conversations. Most importantly, at 6 am, they sent out the implied message that "if you give us a project, we will be in the office working on it at 6 am." Touch base with your prospects monthly. Touch base early.

5. Golf

4. Be the Best Dressed Human They Will See All Month
When you meet a big prospective client, may not know what political party they align with. You may not know what their favorite book is. And you certainly will not know when you'll meet them. So there's no possible way to know how to make a lasting impression on them except by dressing well - all the time.

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3. Get in Their Social Circle
Go to the same charity events. Go to the same country club. Go to the same church, sinagogue, mosque, temple, and Kingdom Hall. If you had to chose to buy bread from an amazing French baker vs a mediocre guy who could get you Lakers floor seating, who's bread would you butter? Face it. It doesn't matter how talented you are. It doesn't matter how good you are. Pretty girls get hired more than ugly ones. Mediocre designers with connections get hired more than pretty girls. And if you're a moderately decent designer...

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2. Publish Yourself In High Profile Websites
Back in the day, you'd submit your work to annual competitions like CA, Print Magazine, HOW, etc... Now, nobody reads print. So, post up your work in user generated content sites like http://stumbleupon.com and niche design sites like http://plurban.com ... If you still have time, submit your work to design blogs. I get just as much work from my web "presence" as I do the local execs I meet.

1. Never Fuck Up
Earn the reputation that if you're given a project, it'll be done perfectly - every time. Clients are stressed out. Be their oasis. Be perfect. Think about it. If your girlfriend goes out and once in a blue moon she fucks some dude, you're going to stress every time she goes out.

Filed under  //   Dao of Business   business   clients   design   event_marketing   facebook_marketing   marketing   success  


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How to Get Clients

Love Your Life.

Love it so much that that you really aren't that eager to get that new account. Everyone wants to be with someone who will not have them.

Then friend me at http://www.facebook.com/bob.wan.kim for more of these little reminders

Filed under  //   Dao of Business   clients   inspiration   life   networking   work  


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How to Squeeze 1,000s of Targeted New Prospects from Twitter

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You and I both know that the decision maker who could be your next client is on Twitter. We also know that banner advertising, print ads, and even emailing him or her just won't work.

If you could just contact him/her and roughly 10,000 more people who have the same demographics (even locality), you'd have found a gold mine of new clients. But how do you squeeze that level of data from Twitter?

Like this: CEOs in Houston

We also know that banner advertising, print ads, and even emailing him or her just won't work

Let's talk about your marketing strategy personally. We'd be happy to see if there's a way we can team up and pitch in. Call 310 598 1606 or email bob.wan.kim@gmail.com ... happy prospecting!

Filed under  //   ceos   clients   marketing   prospecting  


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How to Force Clients to Pay You - Lessons In Collecting I Learned From My Girlfriends

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Women occasionally stalk me.

One of these girls was dripping beautiful. She was half Irish, half Spanish, half divine. She grew up mostly naked before Cabo San Lucas became a tourist trap. She'd wake up in the morning, jump out of bed, and run 20 paces to dive into the Sea of Cortez. When she did, I swear she was a mermaid. But she was also a siren. If she opened her lips and spoke more than three words, it was hard to argue with her. She made "doing her bidding" a pleasure.

I used to occasionally have a hard time collecting from some of my clients. After Christina rubbed off on me, I've never had problems with accounts receivables. This is what she taught me about getting clients to pay you on time:

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1. Keep your interaction with your clients very short but even sweeter.
Christina lived with me half the time. But for some reason, she was always busy, occupied, booked, or otherwise unavailable. She made herself scarce. She tightly controlled the supply of her. But when she accepted a dinner date engagement, she was 100% there. She turned off her cell phone noticeably. She sat close to me. She leaned into me. Eye contact with her was like dipping your hand into a warm jar of honey.

Being with her was so pleasant, cherishing that relationship became a priority. She never had to ask for anything twice (or send out late payment notices).

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2. Develop relationships with your clients' clients.
I never saw this coming.

I hate slobbery dogs. Christina had a slobbery dog. I'd meet her at her house straight from the office and her slobbery dog would plant it's muddy paws on my suit and scuff up my leather shoes. That wasn't so bad. He would wipe his runny nose on my slacks. It left a stain that looked like I should have had a much better time.

So I became unfriendly to dog. Everytime I met Christina at her house, I'd have a $50 dry cleaning bill.

Sure, you're thinking, "look, why don't you just change into jeans before you show up you anal asshole?"

The answer is simple. It's because I'm an anal asshole.

In my Korean culture, we eat dogs. We shouldn't have to change our lifestyle and spend precious human minutes to accommodate an undisciplined ingredient that goes in our won-ton hors d'oeuvres.

Christina never complained. She never tried to change me. I could tell that she wanted me to relax and be affectionate with her dog but she never said a word. Instead, my dude friends took me out for drinks one night and said, "look, why don't you just change into jeans before you show up you anal asshole?"

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I had no idea how they knew. Then I got flashbacks. Christina was always hospitable, warm, and empathetic to all my friends. At parties, she would cater to my friends and they would all pour their hearts out to her. Many of those "pre-existing engagements" of hers were with my friends. She developed a network of influence around my network of influence.

"Honey, your college buddy Ryan just called. He said he wants to get some advice from me. Do you mind?"

She never had to complain or try to change me. All she had to do is express to one of my friends that she was unhappy with one tiny thing and they would take care of the rest. 

I make sure to thank my clients when their clients want my "advice." I never get paid late.

3. Destroy the client. Create a partner.
This is probably one of the strangest things Christina did. On nights she didn't want to go out, if I really wanted to go out, she got me a date - last minute. No. She didn't run an escort service. That was another girlfriend of mine, Sandra (learned a lot from her too).

"Honey, Janet called the other day. She said she wanted to pick our brains about her boyfriend but I think this is more your territory. Do you mind going out with her instead?"

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Christina had a way of delivering outside the scope of our bf-gf contract. She delivered solutions that matched up the needs of everyone in her life. My clients come to me with a specific need. That creates a one directional client/provider relationship. I immediately destroy that narrow relationship pipe and see how I can support all of my clients' big picture goals.

You can see why I don't get paid late. And occasionally, I wonder if I'll see Christina again.

I have lots of readers in the tech, health, and corporate daoism fields. Drop me a hello @journik and I'll share your blog or work with my subscribers.

Filed under  //   AR   accounting   business   christina   clients   designers   entrepreneurship   invoices   invoicing   marketing   networking  


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If You don't have the clients you want, you're just not doing enough...

Patel

@neilpatel is one of the world's top bloggers and web strategists. Technorati entitled Neil one of the top 100. He has worked with fortune 500 companies and continues to prove his thought leadership.

Filed under  //   alist   blogger   blogging   clients   credibility   marketing   neilpatel   patel  


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How to get clients and establish yourself as a consultant

"I need a masters!" is the most common excuse I hear.

I have a friend of mine in the movie business. He says, "I need funding." It's the same difference. Until you realize you already have everything you need to do what you want, you'll never live the dream.

A mentor once told my "film-maker" friend that if he wants to make movies, he should just keep making movies. He stopped filming shortly after school -- about ten years ago. He's been looking for funding ever since. So I guess he's not a film maker any more. He's a fundraiser now.

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What I'm telling you is that if you want to do something, do it.

If you want to be a supply chain logistics consultant, consult! If you want to be an international fashionista, fashionistaize! If you want the world's biggest event catering chain, chain it up!

And yes. It IS as easy as I make it sound. There's no room for, "I need clients." There's no space for, "I need buyers." "There's no time for, "I need investors."

And yes. It IS as easy as I make it sound. There's no room for, "I need clients." There's no space for, "I need buyers." "There's no time for, "I need investors."

Keep on doing what you do best to the point of loosing inches on your belt and hours on your sleep. If nobody pays you to consult, consult for free (what do you think I'm doing?). If nobody buys your clothes, dress them for free (What do you think Channel did?). If nobody funds your company, get two jobs (I bet you didn't realize Twitter's been around for over six years being told it'll never work).

If you keep on keeping on, eventually, some who is willing to pay for your genius will pay you. If you keep on keeping on, someone who is willing to pay more will pay you more.

Just make sure your public facing work keeps improving. You guage this by how many people pay attention. If the number doesn't grow, your work is not improving.

RT @AwesomeMoi: @journik The clients you refuse to take on is just as important as the clients you do.

Even if you do absolutely no marketing or networking, if you create a body of work, the body takes on it's own life. People will mysteriously find it. If you know how to market yourself. It'll happen even faster.

NEXT: How to blog for clients

Tell me what you are trying to build. I'll tell you what you SHOULD do to succeed - @journik

Filed under  //   clients   consulting   startups  


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